We are here to help with any questions you have regarding shipping/purchasing & ordering custom made goods. 

Please contact us via our Live Chat, Whatsapp or our Contact Us page, we will respond ASAP.

FREQUENTLY ASKED QUESTIONS

Is delivery to Australia included?


YES If you purchase a:

- Standard Satchel 55cm x 40cm - 5kg max, or

- Standard Sized Box 58cm x 48cm x 35cm - 25kg

**Remote areas may incur additional costs.

NO If you purchase a cubic metre or large/oversized item shipping you will receive a delivery quote. Your quote will include delivery of larger/oversized shipping to your delivery address in Australia unless you organise your own courier or pick up in person from Tanunda SA.

Delivery in the Adelaide metro area is free of charge.

If goods you have self sourced are received at our cargo company and the dimensions are different from what you have been quoted delivery on due to incorrect dimensions being provided to us when quoting delivery costs, you will be invoiced for the additional shipping cost before your goods are forwarded on to you. Additional charges must be paid within 7 days of the date of your overshipping/invoice notification or storage fees will be incurred.




If I purchase a cubic metre how do I pay the delivery costs within Australia?


You will receive a delivery quote for all cubic metre purchases and larger/oversized items. Your quote will include delivery of larger/oversized shipping to your delivery address unless you organise your own courier or pick up in person from Tanunda SA.

Delivery is free of charge for Adelaide Metro area only.




Can Bali Shop and Send source items for me?


YES. In some circumstances Bali Shop and Send may be able to assist you in sourcing certain hard to find or specific custom made items at your request. Please send all sourcing/custom made requests to balishopandsend@gmail.com




Is Insurance included?


NO. Our container is insured for theft and loss at sea only, however things can and do happen. Bali Shop and Send will not assume responsibility for damaged goods or wrong item orders.

Please consider taking out your own personal transit insurance if the cost of your purchase warrants.




Is there any duty or tax?


YES. GST & IMPORT DUTY are already included in the price of your item.

If you self source your own items and ship with us, we will need to know the total invoice amount so we can send you an invoice for the GST.

As per Australian GST all products incur a 10% GST.

As per Australian Tax Rulings Import Duty Tax is 5%

You will be invoiced for this once your total shipment is finalised.




What items could incur additional costs?


The following items MAY incur additional costs.

Shells (generally shell décor purchased from stores is ok)

Natural rattan

Wooden items **see note below

Seagrass items

**If you are purchasing wooden items, please check with your supplier if the wood has been kiln dried or if they are using recycled/antique wood as new wood can lead to splitting, warping and shrinking especially in Australian climates. We cannot guarantee the quality of any wooden/timber products purchased other than those sourced directly by us from our reputable suppliers that use only kiln dried or antique recycled wood.

Our containers are fumigated before leaving Indonesia in line with Australian Customs Import Regulations. In some rare circumstances individual items may be required to be fumigated individually based on Customs Officers inspections. If your shipment requires additional fumigation upon arrival at the Australian Port you will be advised and given the opportunity to accept responsibility for this charge or opt to have the item destroyed. If you agree to additional fumigation by Australian Customs you will be invoiced by Bali Shop and Send. You will have 48hrs to pay this additional fumigation fee or your item/items may be destroyed.




Are there any items that cannot be sent?


No brand name replica products eg: Imitation Louis Vuitton, Nike, Guess etc

Non commercially packaged foods or animal products including bone products

No seeds or plants

No feathers

These exclusions are in line with Australian Importation Laws.




When will the container leave Indonesia?


Once the container is full it will leave Indonesia and arrive in Adelaide, South Australia in approx. 4-6 weeks




When will my items be sent to me?


Our Australian team will unpack the container once it clears customs your package will be sent directly to your delivery address via our nominated courier. You will be provided with a tracking number via the email provided on your invoice once it has been collected by our courier.




Who should be listed on my invoice if I use my own supplier?


Please instruct your supplier to include ALL of the following information on your invoice.

1. Suppliers details including address and contact name and number.

2. Your name, address, phone number & email address.

3. Our details PT Sage Living International Cargo

This will ensure your package ends up in our container.

We will be on hand to personally supervise the packing of the container here in Indonesia.

In some cases, depending upon the packaging condition of goods received from your supplier, re-wrapping or re-packaging of your items may be required prior to shipping. You will be advised via email if any additional packaging fees are applicable. We charge $20 for this service which covers bubble wrap, tape and box if required. We will send you an Invoice and can pay via our website www.balishopandsend.com

Please keep in mind that this service keeps and Indonesian local employed.




Cargo Options:  (as at 01/09/2020)


Standard Satchel 40cm x 55cm up to 5kg (including delivery within Australia)

$40 AUD *Remote areas may incur an additional cost.

Standard Box 58cm x 48cm x 35cm up to 25kg (including delivery within Australia)

$140 AUD *Remote areas may incur an additional cost.

Cubic Metre x 1 (delivery within Australia is quoted separately please see below**)

$325 AUD *Remote areas may incur an additional cost.

**For furniture/larger oversized items or cubic metre purchases you will be directed via our website www.balishopandsend.com to receive a delivery quote prior to purchasing or ordering your items.

Pick up for larger items is available in Tanunda SA or free delivery can be arranged within the Adelaide metro area.




How do I pay?


You will be emailed an invoice for all purchases and delivery fees.

Our payment method is using TransferWise.




Self Sourced Goods


Please do your research when self sourcing/purchasing from suppliers. It is important to get as much information from your supplier as possible on the goods you are purchasing eg: size and exact measurements, weight, colour etc. Bali Shop and Send will not be responsible for the quality of any goods received by you unless we directly source those items from our suppliers.

If goods you have self sourced are received at our cargo company and the dimensions are different due to incorrect dimensions being provided to us when quoting delivery costs, you will be invoiced for the additional charges.

Additional charges are required to be paid within 7 days of the date of your overshipping / invoice.





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